In Brief: Yaya 9 takes your privacy seriously. We never sell your data. Our privacy policy is fully transparent and written in Bengali.
Introduction & Commitment
Welcome to Yaya 9 — a trusted online Sports Betting platform in Bangladesh. Protecting your personal information is a responsibility we take seriously. This Privacy Policy ("Policy") explains how Yaya 9 collects, uses, stores, and safeguards your data.
This policy applies to all users of our website and mobile application. By using our services, you are considered to have read and accepted this Privacy Policy.
Our Privacy Policy is built on three core principles — Transparency, Security and Your Control. We believe you have the right to know exactly how your data is being used.
Data We Collect
Yaya 9 collects certain information necessary to provide its services — only what is genuinely needed, nothing more.
| Data Type | Example | Necessity |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Mandatory |
| Contact Information | Mobile number, email address | Mandatory |
| Financial Information | Mobile Pay/Nagad number, transaction history | Mandatory |
| Device Information | IP address, browser, operating system | Automatic |
| Usage Data | Betting history, login times, preferred sports | Automatic |
| Location Data | Country, city (approximate) | Optional |
We never store your full bank account number or card PIN.
How We Collect Data
Yaya 9 collects information through several methods, each used to ensure quality service for you.
- Directly Provided: Information you provide directly when filling out the registration form, updating your profile, or contacting support.
- Automatically Collected: When you use the platform, device and usage information is automatically recorded through cookies and tracking technologies.
- Payment Gateway: During deposits or withdrawals, necessary transaction data is received from your payment provider.
- Verification Services: Authorized third parties may be used for identity verification as part of the KYC process.
Purpose of Data Use
Yaya 9 uses your data only for specific, defined purposes — never for unrelated or unnecessary reasons.
- Account Management: To handle registration, verify login, and ensure account security.
- Payment Processing: To process deposits and withdrawals accurately and without delay.
- Service Improvement: To deliver a personalized experience tailored to your preferences.
- Fraud Prevention: To detect unusual activity on your account.
- Legal Compliance: To meet regulatory compliance requirements.
- Contact: To send you promotional offers, important updates, and support-related messages.
If you'd like to stop receiving promotional messages, you can opt out at any time from your account settings.
Data Sharing & Third Parties
Yaya 9 never sells your personal data. It may only be shared with trusted partners in limited, specific circumstances.
- Payment Providers (Mobile Pay, Nagad, Rocket): Only the data strictly necessary to complete a transaction.
- Identity Verification Services: Only the minimum information required to complete the KYC process.
- Legal Requirements: To comply with lawful orders from courts or government authorities.
- Technology Partners: Cloud storage and security providers, bound by strict confidentiality agreements.
All third parties with whom we share data are contractually bound to uphold our privacy standards.
Cookie Policy
Yaya 9 uses cookies to enhance your experience. Cookies are small text files stored on your device.
- Essential Cookies: To maintain your login session and ensure the basic functionality of the site. These cannot be disabled.
- Analytics Cookies: To collect site usage statistics that help us improve our services.
- Preference Cookies: To remember your language, theme, and other preferences.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect how the site functions.
Data Security Measures
Yaya 9 uses industry-leading technology to keep your data secure. Our protection measures operate across multiple layers.
- SSL/TLS Encryption: All data transmitted between you and our servers is fully encrypted.
- AES-256 Storage Encryption: All stored data is protected with the highest level of encryption.
- Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
- Regular Security Audits: Third-party security experts regularly audit our systems.
- Restricted Access: Only authorized personnel have access to your data.
- Data Backup: Regular backups are taken to prevent data loss.
If you notice any security issue, please contact us immediately at support@yaya9.bestto let us know.
Data Retention Period
We do not retain your data longer than necessary. How long we keep it depends on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Data (active accounts) | For the duration of active account |
| Transaction Records | Minimum 5 years (legal requirement) |
| Betting History | 3 Years |
| Login Logs | 1 Year |
| Cookie Data | Up to 1 Year |
| Closed Account Information | 2 years from the date of account closure |
Your Rights
Every Yaya 9 member has specific rights over their own data. We respect those rights and are committed to helping you exercise them.
- Right to Know: You can find out exactly what data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate information.
- Right to Erasure: You may request that your data be deleted under certain conditions.
- Right to Portability: You may request a copy of your data in a structured, portable format.
- Right to Object: You may object to certain types of data processing.
- Right to Restriction: In certain circumstances, you can request that we restrict how your data is processed.
To exercise these rights, support@yaya9.best-email us and we'll do our best to respond within 48 hours.
Children's Privacy
Yaya 9 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
If a minor registers by mistake and we become aware of it, the account will be closed immediately and all collected data will be permanently deleted.
A note for parents — if you suspect your child has registered on our platform, please contact us immediately.
Policy Changes
Yaya 9 may update this Privacy Policy from time to time. We will notify you of any changes.
- For significant changes, advance notice will be sent to your registered email or via SMS.
- The effective date of any updated policy will always be displayed at the top of this page.
- Continued use of the platform after any changes means you have accepted the updated policy.
Contact & Complaints
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.
- Email: support@yaya9.best
- Live Chat: Log in to the platform and Help Center from.
- Response time: up to 48 hours.
Use live chat for faster support — average response time is just 3 minutes.
Your Data, Your Control
At Yaya 9, you have full control over your personal information.
Our Commitment to Protecting Your Data
Security at every level — that is the foundation of our Privacy Policy.
Your data is secure,
Join Yaya 9 Today
You've read our Privacy Policy. Go ahead and register with confidence — your information is protected by the highest security standards.